Privacy Policy

Privacy Policy

Effective Date: 1/30/2015

Phreesia, Inc. Privacy Policy and Conditions of Use

At Phreesia, Inc. (hereinafter “Phreesia”, “we”, “us” and words of similar import), we know you care about your personal privacy and about the terms and conditions that govern your use of this website, (this “site”). Because we are dedicated to serving your needs and respecting your preferences, we have adopted the policies and practices described in this Privacy Policy and Conditions of Use (this “Policy”).

The following statement discloses our standard practice regarding the information we collect and the information we hold on behalf of our customers and visitors to this site. This Policy only applies to this site. The Policy does not pertain to third-party websites that are accessible through Phreesia’s site nor does this Policy apply to information gathered via our proprietary PhreesiaPads located in various physician offices. If you submit personally identifiable information to any of those sites, your information is governed by their privacy policies. You should read the privacy policies of any third-party website and as set forth on the PhreesiaPads to learn how such information is collected and used.

This Policy applies only to personally identifiable information that you supply to Phreesia on this site.

Our Collection and Use of Your Personally Identifiable Information

In general, via this site, we collect and use information about you for the purpose of contacting you to provide you with information about Phreesia's products and services, or to provide you with other information related to Phreesia. We do not sell, rent or otherwise share or disclose your private, personally identifiable information to third parties without your consent or as otherwise explained in this Policy (e.g., see sections entitled “Information You Provide To Us” and Restrictions on Disclosing Information to Third Parties.

Because of the nature of our business, our services and benefits are not designed to appeal to minors. We do not knowingly attempt to solicit or receive any information from children. If you are under 13, please do not register on this site, make any purchases through this site or send any information about yourself to us. In the event that we learn that we have collected personally identifiable information from a child under age 13, we will delete that information and terminate the child's account from our databases. If you believe that we might have any information from or about a child under 13, please contact us at

Phreesia specifically collects information from you at several different points, including but not limited to the following:

Information You Provide To Us

On our “Request Information” and “Request a Live Demo” pages, the following information is required: your first and last name, practice name, telephone number, email address, your role within the practice, the practice’s specialty, names of physicians in the practice (if role is selected as anything other than "physician"), the practice's location and whether or not the practice has a high-speed internet connection. The following information is optional: postal address, number of physicians in the practice, how you heard about Phreesia, your interest in Phreesia, invite code and secondary contact information (first name, last name, and telephone number). Submission of this information will allow you to find out if you are eligible for Phreesia's products and services, and will help us to better serve you in follow-up communications. This information will be used only for the purpose for which it was collected.

On our "Support" page, your email address and other contact information will be provided to us. This information is used only to respond to your support-related question or issue. On our "Contact Us" page, you are directed to send an email to a specific department within Phreesia. Through this process your email address and comment or question are collected. This information is used only to respond to your question or suggestion.

Phreesia will treat any information about its visitors to our site as confidential and will not disclose it to any third party without your consent or as otherwise provided herein.


If you correspond with us via email, the postal service or other form of communication, we may retain such correspondence and the information contained therein and use such to respond to your inquiry and/or notify you of Phreesia products and services, conferences, news or other Phreesia-related opportunities. Importantly, email and postal address information is never sold, given or otherwise shared or disclosed to third parties except as set forth herein.

If you no longer wish to receive any promotional communications, you may opt out of receiving them by following the instructions included in each communication or by emailing us at: You may also contact us at (888) 654-7473 or send a letter to 432 Park Ave South, 12th Floor, New York, NY 10016, to opt out.

Updating Personally Identifiable Information

If your personally identifiable information changes, you may update it; or, if you no longer desire our service, you may deactivate it (subject to the terms and conditions of any separate agreement you may have with Phreesia) by emailing our Customer Support at, or by contacting us by telephone ((888) 654-7473) or postal mail (432 Park Ave South, 12th Floor, New York, NY 10016).

We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Customer Testimonials/Comments/Reviews

We post customer testimonials/comments/reviews on our site, which may contain personally identifiable information. We do obtain the customer's consent prior to posting the testimonial, in order to post their name along with their testimonial.  If you wish to update or delete your testimonial, you can contact us at

Social Media

Our Web site includes Social Media Features, such as links to Phreesia’s Facebook page and Twitter feed. These Features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social Media websites are hosted by third parties. Your interactions with these Features are governed by the privacy policies of the companies providing them.


Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of any personal information you submit to openly viewable parts of the Service, please contact us at However, please be aware that in some cases, we may not be able to remove such information you submit, in which case we will let you know. Alternatively, if you used a third party application to post such information, you can remove it by either logging into said application and removing the information, or by contacting the appropriate third party application.


Some of our pages utilize framing techniques to serve content to from our partners while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to

Cookies and Tracking Technologies

Technologies such as: cookies, beacons, tags and scripts are used by Phreesia and our analytics provider, Google Analytics. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.

We use cookies to improve our site and to personalize your web-browsing experience by providing Phreesia with a better understanding of your interests and requirements regarding our site.Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site may be limited.

As is true of most web sites, we gather certain information automatically and store it in log files.  This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.

We do not link this automatically collected data to other information we collect about you. 

To manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests.  If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads.  You will continue to receive generic ads.

We use Local Storage (LS) such as HTML5 to store content information and preferences. Third parties with whom we partner to provide certain features on our site or to display advertising based upon your Web browsing activity use LS such as HTML 5 to collect and store information.  Various browsers may offer their own management tools for removing HTML5 LSOs.

Restrictions on Disclosing Information to Third Parties

We may disclose all of the information (described above) that we collect, as stated above and in accordance with the terms set forth in this privacy policy. We do not reveal personally identifiable information about you to third parties for their independent use unless: (1) you request or authorize; (2) the information is provided to comply with the law (for example, to comply with a search warrant, subpoena or court order), enforce an agreement we have with you, or to protect our rights, property or safety, or the rights, property or safety of our employees or others; (3) the information is provided to our agents, vendors or service providers who perform functions on our behalf; (4) to address emergencies or acts of God; (5) the information is provided in the event (whether perspective or actual) of a merger, acquisition or any form of sale of some or all of Phreesia’s assets, in which case personal information held by us about you may be among the assets transferred to the (prospective) buyer, you will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personally identifiable information, as well as any choices you may have regarding your personal information; or (6) to address disputes, claims or to persons holding a legal or beneficial interest. We may also gather aggregated data about our members and site visitors and disclose the results of such aggregated (but not personally identifiable) information to our partners, service providers, advertisers and/or other third parties. We do not otherwise share, sell, rent or trade any personally identifiable information with third parties.

These companies are authorized to use your personally identifiable information only as necessary to providethese services to us.

Our Security Measures to Protect Information

To help protect the privacy of data and personally identifiable information you transmit through use of this site, we maintain physical, technical and administrative safeguards. We restrict access to your personally identifiable information to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information.

We follow generally accepted standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it.  No method of transmission over the Internet, or method of electronic storage, is 100% secure, however.  Therefore, we cannot guarantee its absolute security. If you have any questions about security on our Web site, you can contact us at

Notices and Changes to Our Privacy Policy

As our corporation, services and products change from time to time, this Policy is expected to change as well. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. The provisions contained herein supersede all previous notices or policies regarding our privacy practices and the terms and conditions that govern the use of this site.

Questions Regarding the Privacy Policy

If you have any questions about our Policy, or any concern about privacy at Phreesia or the use of this site in general, please contact us by email at or send correspondence to the following address: 432 Park Ave South, 12th Floor, New York, NY 10016, Attn: Privacy Officer


If you have questions, comments or would like to better understand our privacy policy, you can reach us at (888) 654-7473 or at

Phreesia, Inc. 432 Park Ave South, 12th Floor, New York, NY 10016

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